How do I get a refund?
If you've encountered any problems with your order like getting a defective product, something that doesn't match what
you ordered, an item that wasn't sent, or your order not being delivered at all, you can request for a refund.
To request a refund, simply navigate to My Account, pull your order history, locate the item(s) you would like to
request a refund for, and click Ask for a Refund.
Your refund request will be submitted and an agent will follow up with you once a decision has been made.
To check on the status of your refund request, simply click on My Refund Requests under My Account. The request will
either be approved or rejected -- if the status is in processing, or on hold, that means a decision has not yet been
taken.
Refund requests for product issues are handled via a ticketing system, and dealt with in the order that they are
received. We aim to handle Refund requests within 24-48 hours of submission.
Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing
product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable
feedback to our vendors and shipping team to prevent similar issues in the future.
Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure
that our customers receive the best possible resolution and to provide detailed feedback to our partners.
*Please note as we enter the warmer months, certain products, including but not limited to, edibles and concentrates may
melt or alter consistency during transportation. When ordering, be sure to keep an eye on your tracking so you can
retrieve your order as soon as possible. We suggest placing any effected items in the fridge to cool down. All products
will remain safe to consume.