Shipped orders (Canada Post or other carriers)
Shipped orders usually arrive within 4-8 business days from the ship date, but carriers can sometimes be delayed. Follow your tracking at ParcelTracks, and check Canada Post's service alerts
If your order hasn't arrived after 10 business days from the ship date, contact us at help@eastvanbuds.support or through the chat bubble on our website, and we'll look into it. Carrier inquiries are handled through a ticketing system, in the order they're received, and can take 1-2 business days.
Same-day delivery
Follow your order with the live tracking link we email you. If it hasn't arrived by the end of the delivery window, contact us.
Please check with us before contacting the carrier about a delay. We're happy to help!
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