SHIPPING & DELIVERY

Why hasn't my order arrived?

CANADA POST Orders shipped with Canada Post generally arrive within 6 business days from the ship date, however, they may experience delays related to Canada Post. You can check out their current service alerts here! If your order hasn't arrived after 10 business days from the ship date, check in with our live agents, and we can investigate this for you. Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed. Please check in with us before contacting Canada Post regarding any shipping delays.

What is your shipping timeline?

Payment has been sent, when will your order ship? At East Van Buds, we understand that timely and efficient delivery is essential for a seamless shopping experience. After you have completed your payment, it can take up to 40 minutes for us to receive it. If you have sent an e-Transfer or completed an Interac Money Request, Interac may hold your funds, which can result in a "pending" status in your online banking until payment has been cleared. Once your payment has been deposited, you will receive an email or text message confirming the deposit, and your order status will change to "Processing". MAIL ORDER VIA CANADA POST Once you've completed your purchase, your order will be shipped within 1 - 2 business days of being processed from one of our nationwide chains of warehouses. **Please note: Your order may encounter delivery service interruptions from Canada Post after being shipped. *Read More Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received and can take 24-48 business hours to be processed.